OUR POLICY

Bookings & Cancellations

 

Booking payment is required for all new clients of 100% of the treatment value for any booking over £20, this payment  will be non refundable if less than 48 hours notice is not given for cancellation, bookings are re-bookable but are non refundable. We now require 50% deposit payment for any two hour or longer treatments at the time of booking to secure your appointment.


Cancellation policy we require at the least 48 hours notice to cancel an appointment with us. If an appointment is missed or cancelled with less than 48 hours notice then a charge of 50% of the original booking will be charged or deposit will be non refundable.

 

It is essential that you advise us of any medical conditions and allergies prior to arrival so that we can ensure treatments are suitable for you. If you have any medical or special requirements then please inform us at the time of booking and we can advise you and be prepared for your visit. We ensure the height of discretion on delicate personal issues.

 

For clients who miss appointments or cancel last minute will may ask for full payment upfront to secure your future bookings.

 

Patch testing

 

If you are new to the salon for any eyelash / brow tinting or lash extensions we require you to have a patch test 48 hours prior to your visit. If you are an existing client and have tint regularly with us and NO medical changes have occurred then you don’t need a test prior to your visit, if however your medical circumstances have changed then you must have a test 48 hours prior to your treatment. If you have not had a tint within 12 months from us then again you must have a test prior to your visit.