Booking Policy

  • BOOK ONLINE at GlowUpStudio.com

  • Call 214-357-5274

  • Text 214-357-5274 or reply to one of our Confirmation Text Messages.

  • Email us using this FORM or reply to one of our Confirmation Email Messages.

  • Press “BOOK NEXT APPOINTMENT” in the email receipt we sent you for your last service.

  • Press “MANAGE APPOINTMENT” button in the email confirmation we sent you to reschedule the appointment.

  • A 50% deposits will be required for some appointments to be held.

  • A Credit/Debit Card will need to be held on account to hold an appointment. Card numbers are not stored on the Salon computers. They are securely encrypted by our Point of Sale System within it’s cloud.

  • A Credit/Debit Card will need to be held on account to prepay any recurring Refill Savings Plan.

  • We do not accept cash or checks as payment for deposits, services or products. Cash Tips can be paid directly to the stylist however.

  • Our generous Lash Fill Policy applies to all Refill appointments.

IMPORTANT NOTE 1:

Booking confirmation requirement. Attendance is assumed unless we are informed otherwise.

How to confirm your appointment:

  • By Text: Our system sends a text messages 48 hours before requesting confirmation. Reply “YES” to the confirmation text message on your cellphone to confirm your attendance. Reply “NO” to the confirmation text message on your cellphone to confirm that you are unable to attend.

  • By Email: Press the “CONFIRM MY APPOINTMENT” button in the confirmation email our system also sends.

  • By telephone: Call the salon to confirm or accept a call from our Guest Relations Team who may call you 28-48 hours before your appointment to confirm.

IMPORTANT NOTE 2: Booking an appointment before or after receiving spray tan.

  • We recommend having a spray tan the DAY BEFORE your lash appointment That gives you plenty of time to wash the solution off before we apply any lashes.

  • Many tanning solutions contain oils which affect the bond of your eyelash extensions and natural lashes (oil = the enemy of lash extensions!). If you’re investing in eyelash extensions, you should be doing everything in your power to keep them looking perfect.

  • Additionally, we will attaching eye-patches to the skin under the eye to insure we can work on your lashes. Applying these to freshly tanned skin that may not have yet fully absorbed the tanning solution or been washed off, may cause discoloration when we remove the patches.

IMPORTANT NOTE 3: Booking an appointment after or before a Botox service

  • We recommend having a Botox service AFTER your lash service because it is recommended that you do not lay down for up to 6 hrs after. Your technician must put pressure on your forehead during your service. Please inform your Stylist or our Guest Relations Team if you just received Botox or are planning to.

PHOTOS REQUIRED FOR CERTAIN SERVICES

  • LASH LIFTS: The length of the natural lashes play a huge part in the success of the lift. To minimize disappointment as a new guest we will request a photo of your lashes to check if your lashes are a good length to lift.

NO SHOWS

Defined as not arriving for your appointment on the day of service and not contacting us by telephone, email, text, or through GlowUpStudio.com before the appointment to reschedule or cancel.

  • NO SHOW: Charged in full 100%. Any deposits or cash balance on account will be used towards the charge for a No Show with the remainder being charged to the Credit/Debit Card on file.

MAXIMUM LATE TIMES

Should late times exceed the following times, depending on the schedule on the day, your appointment might need to be rescheduled as per the “Day of Service - Reschedules & Cancellations Policy” below.

  • 50 min Facial: 7 mins

  • Classic Full Set: 10 mins

  • Hybrid/Volume Full Set: 15 mins

  • 30 min refill or repair: 5 mins

  • 60 min refill or repair: 7 mins

  • 75 min refills: 10 mins

  • Lash Lifts: 7 mins

  • Brow Lamination: 7 mins

  • 15 min service of any type: 3 mins

  • 30 min Beauty Bundle service: 5 mins

  • 60 min Beauty Bundle service: 7 mins

  • 90 min Beauty Bundle service: 10 mins

  • 120+ min Beauty Bundle service: 15 mins

CANCELLATIONS/RESCHEDULES: More than 24 Hours before appointment

Defined as a cancellation or reschedule or by telephone, email, text, or through GlowUpStudio.com 24 Hours or more from appointment time of service.

  • CANCELLED: No Charge. Any deposit/s will be refunded.

  • RESCHEDULED TO DIFFERENT TIME, SAME DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.

  • RESCHEDULED TO DIFFERENT DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.

CANCELLATIONS/RESCHEDULES: Less than 24 Hours before appointment

Defined as a cancellation or reschedule or by telephone, email, text, or through GlowUpStudio.com less than 24 Hours from appointment time of service.

  • CANCELLED WITH NO REBOOKING: Charged in full for the cancelled booking. Any deposits or cash balance on account will be used towards the charge for a Cancellation with the remainder being charged to the Credit/Debit Card on file.

  • RESCHEDULED TO DIFFERENT TIME, SAME DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.

  • RESCHEDULED TO DIFFERENT DAY: Original appointment will be cancelled and 50% of the original service will be charged. New booking will be created for a different day. Any deposits or cash balance will be retained on account for use with the future appointment, they will not be refunded.

CANCELLATIONS/RESCHEDULES: Complimentary appointments

  • Complimentary (free) Appointments cannot be rescheduled.

UNPAID SERVICES

Due to myriad reasons, a Guest may ask for payment for a Service to be delayed. We always try to be understanding and compassionate and assess each case individually. Should we agree to delay payment, an agreement between Guest and Salon is made and importantly documented.

The Glow Up Studio Director will then follow up frequently with the Guest over the following 6-weeks from the Service date. Should the Guest not connect with the Salon Director to complete payment of their service it will be escalated to Glow Up Studio Corporate after that 6-weeks period. Glow Up Studio Corporate will then take measures to collect payment.

It is important to note that similar to shoplifting, not paying for a Service that had been provided is still a form of theft. It is classified as “theft of services” and there is a defined process for Glow Up Studio to follow with the local Police Department.

Naturally, we would prefer for no unpaid service to escalate this far. We urge our guests to respond to our messages (text, calls and voicemails) so that we can amicable come to a resolution.

DISPUTED CHARGES

Occasionally a Guest may dispute a charge on their credit/debit card for services provided or a Savings Plan charged on an active membership. When services have been provided in good faith, Glow Up Studio is within its rights to challenge the payment dispute and provide sufficient evidence to explain our case. We will however make every attempt to contact the Guest to resolve the situation amicable. Please note that once a dispute has been initiated by the Guest, no refund will be provided by Glow Up Studio. Any refund will be provided by the credit card provided should they side with the Guest in this instance.

EFFECTIVE DATE May 1st 2023